Once you have set up an account and purchased your first box, you will receive your first box within 5-9 business days. You will be provided tracking information via your email. If anything is wrong with your product, contact us at 1 (443) 690-4441 or fill out a contact form located on the Contact Us page. Your box should always reach your doorstep cold and securely packaged. You deserve the highest quality meat, so we've made it our mission to guarantee your satisfaction.